Version 1.0 - January 2023
Ai.Fish LLC is committed to upholding best practices for the handling of personal information and private data. We are a limited liability company based in Hawaii operating under Hawaii state law, and United States laws applicable federally. We further make every effort to comply with international regulations including the GDPR regulations for citizens of the EU. This policy outlines our approach and compliance.
We collect, and use personal information on this Website, as well as for the administration of our Platform and in our consulting engagements. It may be necessary to disclose certain personal information to our service providers for the purpose of providing our services. For example, we may be required to disclose personal information to our payment processor for Platform subscription payments. We take our responsibility to protect this personal information seriously. This policy outlines our approach to the collection, use, storage, handling, disclosure, protection of, and risks around personal information.
You/Your - refers to the client and individual subject to this privacy policy
We/Our - refers to Ai.Fish LLC including any and all obligations
Customer - an identifiable individual who has completed an online registration for one or more services
Services - refers to delivery of business consulting, and access to our Platform.
Personal Information - means information about an identifiable individual. For example, your name, your billing address, your birthdate.
Contact Information - means information that allows Ai.Fish LLC to contact an identifiable individual. This may or may not be considered personal information. For example, your email address.
Payment Information - means information collected in support of a successful purchase transaction including but not limited to, credit card details such as card number, name on card, expiry and security details and card type. Payment processing may also require details such as billing address or postal code. These details may or may not be considered personal information.
Payment Processor - means Stripe. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
Policy
1. What information do we collect and what do we do with it?
When you subscribe to services provided by Ai.Fish LLC or contact us through our website, we collect basic personal information required to identify you and differentiate you from other Customers. This includes your name and email address.
The collection of this information serves the following purposes:
We collect and store your information securely in our customer relationship software and/or our Platform as may apply. Your information is used to support delivery of the services of your choosing. We also use this information to contact you with information pertaining to services you have selected or expressed interest in.
If you have chosen to be kept informed about service offerings we may also use your information to contact you via email with details of service offerings we believe will be of interest to you. You can change your preferences with respect to email marketing at any time.
When you make purchases we are also required to collect data that supports payment processing which may include credit card details, billing address, telephone number and any other information required by our payment processor in support of a successful transaction. We may disclose personal, contact, and payment information to our payment processor as required to fulfill transactions for online course enrollment.
We may collect, use, or disclose personal information without your knowledge in the following circumstances:
We will never sell your information under any circumstance.
2. What should I know about consent?
As part of our sign-up or contact process you will be asked to indicate your consent for our collection, use, disclosure, and storage of personal information by agreeing to this policy. If you do not consent to the collection of personal information do not complete the sign-up process.
By signing-up with or contacting Ai.Fish LLC and submitting your consent you represent that you are at least the age of majority in your state, territory, country or province of residence as may apply. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@ai.fish.
Express consent for email marketing is collected through an opt-in workflow. If you do not consent to email marketing, do not complete the opt-in workflow. Email marketing preferences can be changed at any time.
You may withdraw your consent for our collection, use, disclosure, and storage of your personal information at any time. Note that withdrawal of this consent may prevent our delivery of services and/or continued access to content and updates. In the event that you withdraw your consent unused services may be refunded subject to the applicable terms. To withdraw your consent contact us at privacy@ai.fish.
3. What safeguards protect my information?
Ai.Fish LLC and our third-party service providers take great care to safeguard your information. Collectively, we take reasonable precautions and follow industry best practices to prevent loss, misuse, unauthorized access, inadvertent and unauthorized disclosure, alteration or destruction of your personal information.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
4. What should I know about tracking?
Our email marketing tool may use Web Beacons to track who opened the emails and clicked links to measure campaign performance. This information may be aggregated and provided for our use in the design and implementation of future campaigns.
5. How long will you retain my information?
We will retain your information as long as is required to provide your selected services or complete the nature of your inquiry. Specific durations with respect to your Platform account can be found in our Terms of Service.
If your information is disclosed to a third party in support of your service experience their records are governed by their own retention policies. Ai.Fish LLC does not have the ability to control data handling or processing after disclosure. Make yourself familiar with our third-party partner Privacy Policies as below:
We regularly review our third parties for compliance with United States and international privacy regulations.
6. My personal information is not accurate. How can I change it?
We rely on you to submit accurate personal information and to manage this personal information using your account features if applicable. In the event of personal information that is inaccurate and uneditable please contact us at privacy@ai.fish so that we may support you further.
7. Who can I contact if I am concerned about my personal information?
We would be happy to hear any concerns you may have at any time. Please contact us at privacy@ai.fish and our Privacy Officer will respond. ****
8. Will I be aware if this policy changes?
We reserve the right to modify this policy at any time to ensure the privacy of our Customers is always addressed through implementation of best practices. In the event that this policy changes you will be notified of the change. The current version of the policy can always be verified by the version and date.
